Even the most prudent practitioner will have an unhappy parent or patient. In the US, about 5% of people have an actual serious mental illness, which may come with a distorted perception of their dental care. In this course, an educator shares the moments that she wishes she could go back and "do over." This lecture is a candid journey of practical experiences.  Dr. Johnson will reflect on past decisions and outcomes that could prompt early retirement with the objective of reducing litigation risk. Education, documentation, and timing in communication will be reviewed. 

Technology Recommendations

When viewing a pre-recorded course, we suggest the following:

Close all other applications and programs on your device.
Consider limiting the streaming on other devices in your viewing location.
Optimal viewing is on a computer or tablet.
A minimum 5MB connection is recommended, but please note that a 15-20MB connection is optimal.
The best way to prevent or stop buffering when streaming is to reduce anything that impedes the stream.

Date Available: 11/7/25

Date Reviewed: 3/1/26

Date Removed: 10/30/26