Pivotal touchpoints can make or break the patient relationship. This course equips every team member with skills to strengthen communication and enhance the patient experience. Objectives include developing effective verbal skills for seamless handoffs, learning to confidently address questions, concerns and objections, building patient commitment to care and loyalty to appointments, and increasing case acceptance from any role. Participants will be able to build stronger connections, improve trust and support long-term practice success.

Technology Recommendations

When viewing a pre-recorded course, we suggest the following:

Close all other applications and programs on your device.
Consider limiting the streaming on other devices in your viewing location.
Optimal viewing is on a computer or tablet.
A minimum 5MB connection is recommended, but please note that a 15-20MB connection is optimal.
The best way to prevent or stop buffering when streaming is to reduce anything that impedes the stream.

Date Available: 10/1/25

Date Reviewed: 3/1/26

Date Removed: 10/30/26