Turmoil between staff members frustrates everyone. Let's set standards in your office so that patients walk away feeling like your office is a well-oiled machine, and you go home at night feeling fantastic instead of frustrated. In this interactive, fun course, team members will experience how it feels when things break down and together develop solutions that can strengthen the respect within so at the end of the day, everyone feels good.

What are the top 10 sticking points in the relationship between the dentist and the assistant? Let’s look at the conversation from both sides of the equation and have an open, honest discussion about how to bridge any gaps in the relationship. Dr. Rice shares what he has heard from the dentist side while Kevin brings the team and assistant point of view into the conversation. This will be lively, interactive, and filled with relationship learning opportunities. 

Dr. Mark Hyman | 8 – 9 a.m.| A Day in The Life of a Top Gun Dental Team

Listen, learn, and laugh your way through a fast-paced, humorous review of "The High Impact Private Practice Dental Assistant." Learn how to capitalize on other skills to improve the productivity of your practice and the quality of the service your team provides. Learn systems you can implement today to lower stress, prevent burn out, and increase your enjoyment of dentistry. 

Ms. Carrie Webber | 9 - 10 a.m. | The Dental Team's Guide to Successful Patient Conversations
Throughout a patient’s experience in your practice there are pivotal touchpoints where conversations can either build a patient’s perception of value in the treatment or diminish it. Learn impactful ways that each member of the team can strengthen their skills.

Ms. Amanda Hill | 10 – 11 a.m. | Disinfection Dash: Mastering Operatory Turnover

Welcome to Disinfection Dash, where we transform operatory clean-up into an adrenaline-pumping challenge! In this fast-paced and witty course, we'll uncover the sneaky spots commonly missed during treatment room disinfection and equip you with effective techniques to ensure every patient and clinician enjoys a safe and hygienic experience.

Lunch is on your own from 11 a.m. – 12:30 p.m.

Dr. Howard Glazer | 12:30 - 2 p.m. | Forensic Odontology: TV v/s Reality
The objective of this presentation is to familiarize the audience with the history of forensic odontology from the early days of Rome to the development of modern-day science. The need, role, and responsibility of the forensic odontologist in both civil and criminal matters will be discussed along with demonstrative cases, including but not limited to the identification of unknown remains, interpretation of bite marks, to rendering an opinion in issues of negligence, matters of fraud, and child abuse.

Mr. Kevin Henry | 2 - 3:30 p.m. | Why Dental Assistants are More Important than Ever in 2024
With all the changes going on in our society, including how patients gather their information and mold their perceptions about dentistry, dental assistants have a more important role in patient communication and practice success than ever before. So why are so many feeling underappreciated? We'll discuss that and reveal exactly why dental assistants comprise the backbone of the dental practice in 2024 and beyond.

Laci Phillips Newland | 8 - 9 a.m. |Elevating Dental Excellence: Mastering Image & Professionalism
Creating a positive and professional image can help build trust with patients, improve the overall patient experience, and contribute to the long-term success of the practice. Attention to details, from appearance to communication and the physical environment, can make a significant difference in how patients perceive the quality of care they receive. Get ready to elevate your practice and have some fun!

Judy Mausolf | 9 - 10 a.m. |We Team - How to Build an Aligned and Cohesive Leadership Team!

Everything begins and ends with leadership. It is what leaders do, don’t do, or allow in their culture that defines the practice culture. The more leaders the more difficult it becomes to create and sustain a consistent message.  Learn how to build an aligned and cohesive leadership team!

Dr. Gary Dougan | 10 - 11 a.m. | ADA's CDT Codes: Coding Won't Kill You

Dental codes change every year. Many practices miss billing and reporting opportunities to properly describe the services they are providing. Learn new and recent codes, how to use them properly in the practice for improved claims success and which codes are being scrutinized and why. Eliminate common code mistakes that interfere with being paid. 

Lunch is on your own from 11 am – 12:30 pm.

Kevin Henry | 12:30 - 1:30 p.m. |Leadership and Conflict Resolution in Today's Dental Practice
Everyone in the practice serves a vital role in the success of the practice and the comfort level of your patients. We'll focus on how everyone can be a better leader and communicator, both within the team and with everyone who walks through your doors. Through this interactive lecture, we'll uncover hidden leadership skills and personality traits that can make the day better and the team closer.

Carrie Webber | 1:30 - 2:30 p.m. |Can You Hear Me Now?  Telephone Skills That Cut Through the Noise
How do we cut through noise, distractions & objections to build the bridge from telephone calls to scheduled & kept appointments? Dive into verbal skills, common obstacles & proactive steps that help you schedule these potential patients and see success in keeping appointments!

Dr. Mark Hyman | 2:30 - 3:30 p.m. | Building a Great High-Performance Team
What is it that differentiates the top practices from the average? What is their Secret Sauce? That formula that leads to extraordinary production, collection, overhead control, team retention, and FUN! Laugh and learn as we reveal the formula, discuss action steps today, and see your team re-engage and thrive today!

The success of your dental practice depends on the team you assemble. From the hiring process to the everyday activities within your practice, your interactions with your team members (and their interactions with patients) can be the difference between an efficient business and one that customers and employees steer clear of. This course identifies a list of things that can help you find, hire, and keep the right person for your business … every time.