Hinman Atlanta

• Business Office Bonanza
• CPR
• Mr. Kirk Behrendt – Practice Management
• Ms. Suzanne Black – Team Communications
• Dr. Charles Blair – Insurance
• Ms. Debbie Castagna and Ms. Virginia A. Moore - Front Office Skills
• Mr. Bruce Christopher – Motivation and Communication
• Dr. Lawrence F. Emmott – Computer Skills
• Dr. Mitchell J. Gardiner – Record Keeping, Liability
• Ms. Karen Gregory – OSHA, HIPAA
• Ms. Lisa Harper-Mallonee – Nutrition
• Dr. Linda C. Niessen – Women’s Issues
• Ms. JoAnn Pulver – Telephone Skills
• Dr. Robin Wright – Powerful Women Communicators
• Dr. Olya Zahrebelny – Insurance Coding

New this year!
We have designed an all day course with you in mind. The Business Office Bonanza is a six speaker series with each speaker presenting a lecture on their expertise, all with the Business Office Staff in mind.

COURSE #F218 - Friday, March 26
Office Staff, Students
Fee: $75

DR. ROBIN WRIGHT
9:00 a.m. – 9:50 a.m.
Strong Solutions to Financial Discussions
In these difficult economic times, patients are asking tough questions about financial arrangements, dental benefit coverage and treatment fees. This session will provide practical advice on helping patients accept dental treatment through successful financial discussions. You will learn how to respond to patient concerns about treatment costs and speak persuasively about financial arrangements.

MS. JO ANN PULVER
10:00 a.m. – 10:50 a.m.
Appointing the Ideal Day
Management of the successful Fee for Service practice requires you, the pilot, to have full control of the aircraft. Designing this “ideal day” and pre-planning for success ensures that each day will be productive, profitable and will guarantee a happy work environment.

DR. OLYA ZAHREBELNY
11:00 a.m. – 11:50 a.m.
The First Phone Call…. and the Discussion of $$$$
Discover how to make the patient’s critical initial telephone call to your office a valuable source of information. It can give you and your team a “feel” for how best to deal with that individual to maximize the patient’s positive experience with your practice. The essential discussion of finances for this new patient will be presented. Lunch is on your own from 12:00 p.m. until 1:30 p.m.

MS. DEBBIE CASTAGNA
MS. VIRGINIA A. MOORE
1:30 p.m. – 2:20 p.m.
Phone Fun: Keeping Your Schedule Full
The phone’s ringing…good news or bad news, a new patient or a patient who cancels? Take control now and make a friend out of that ringing telephone. Learn the words to say to help minimize cancellations and no-shows and “Wow” that potential new patient. Have them eagerly awaiting their first appointment!

MS. SHANNON PACE
2:30 p.m. – 3:20 p.m.
When Things Just Don’t Go Right
Not all things go right in a dental practice. If we don’t learn from our mistakes, how can we grow? Come and learn how to stay on the right track from the initial phone conversation, in-office consult, to the presentation of treatment. Not every office is perfect; help bring yours to its full potential.

MR. KIRK BEHRENDT
3:30 p.m. – 4:20 p.m.
Creating the Ultimate P.I.T. Stop & Elegant Handoff with Your Patients
Knock your patient’s socks off with the system taught in this high energy program! It is designed to help you see, think and orchestrate a more predictable and emotionally connecting experience with each and every patient who comes into your practice.

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