Practices that build their office environment around serving the patient own and dominate the market. Customer service is often confusing, complex, and vague! Set yourself apart from your colleagues: differentiate why it should be you and your office and not the office down the street! Learn principles for strengthening communication skills, practice brand and service standards. Illuminate the patient decision-making processes to create lasting impressions and exceptional experiences. Inspire the entire team to deliver W.O.W. service with focus and passion!